Terms & Conditions

All items displayed or sold on this website are represented as accurately and honestly as possible.

Please contact us at on contact@thelittlehookcrochet.com if you should notice any errors or discrepancies and we shall endeavour to fix these up as soon as possible.

Intellectual property

All patterns, texts, step-by-step instructions, wordings, charts, illustrations, photographs and presentations are copyrighted and the intellectual property of The Little Hook Crochet and Bubbles and Bongo.

You may not reproduce or communicate any of the content on this website in part or whole, including files downloadable from this website, without the permission of the copyright owner.

You may not share links and/or passwords to protect Member Areas assets, including images, digital files, videos.

The Australian Copyright Act allows certain uses of content from the internet without the copyright owner’s permission. This includes uses by educational institutions and by Commonwealth and State governments, provided fair compensation is paid. For more information, see www.copyright.org.au.

The owners of copyright in the content on this website may receive compensation for the use of their content by educational institutions and governments, including from licensing schemes managed by Copyright Agency.

Shipping costs

Shipping costs (goes by weight) depend on where your doll is being shipped to and are added on top of the list price. Shipping rates are as set by Australia Post.

In the event where the actual shipping costs are less than what you paid for shipping, we will refund you the extra costs through the payment method used for your purchase.

If you wish to check what your final shipping costs will be, please do not hesitate to send us a message.

Please note that we are not responsible for any duty, import, taxes, customs etc. charges you may incur. We are also not responsible for any delays caused by customs.

We do not refund postage for lost, unclaimed, undeliverable, change-of-mind packages. If a package is returned as undeliverable or unclaimed, it is the customer’s responsibility to follow up with the postal carrier.

We also do not cover postage costs if you are returning the item because you changed your mind. The buyer is responsible for return shipping costs in this instance.

Domestic shipping times

Parcels will be shipped within 4-5 business days once payment has been cleared. The estimated parcel post delivery times for domestic deliveries (as suggested by Australia Post) are as follows:

Sending within Victoria -

Metro: up to 2 business days

Country: up to 5 business days

Sending interstate -

Metro: up to 3-6 business days depending on lodgement and destination points

Country: please ask at your local Post Office

If you should wish to speed up delivery, you can also select Express shipping. Please note that as advised by Australia Post, the current circumstances mean that next-business-day delivery cannot be guaranteed at the moment.

International shipping times

Parcels will be shipped within 4-5 business days once payment has been cleared. All international parcels are sent via Australia Post International Standard rate which includes parcel tracking.

Please note that current circumstances mean that deliveries can take longer than normal. Typically, we estimate parcels to be delivered in 3-4 weeks.